Mailbox Rights and Roles: Difference between revisions
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Email is used by the [[What_is_Service_Manager? |Service Manager]] application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call. On initial creation of a new instance a default mailbox will have been set up and configured for you | Email is used by the [[What_is_Service_Manager? |Service Manager]] application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call. On initial creation of a new instance a default mailbox will have been set up and configured for you. | ||
If you wish to configure your own mailbox then carry out the following steps:- | |||
# [[How_do_I_launch_the_Hornbill_Admin_tool? |Launch the Hornbill Admin tool]] | # [[How_do_I_launch_the_Hornbill_Admin_tool? |Launch the Hornbill Admin tool]] | ||
# Navigate to Email then Mailboxes/Shared Mailboxes (TBC - note daniel has created a PDF for this) | # Navigate to Email then Mailboxes/Shared Mailboxes (TBC - note daniel has created a PDF for this that is being revised) | ||
Revision as of 15:21, 14 April 2014
Email is used by the Service Manager application in various processes. For example, in Incident management it can be used to both receive requests to create a call or to communicate progress or resolution of a call. On initial creation of a new instance a default mailbox will have been set up and configured for you.
If you wish to configure your own mailbox then carry out the following steps:-
- Launch the Hornbill Admin tool
- Navigate to Email then Mailboxes/Shared Mailboxes (TBC - note daniel has created a PDF for this that is being revised)