Difference between revisions of "Snippets"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-snippets Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Request Snippets|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-snippets]] | ||
| + | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Snippets | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types]] > Snippets | ||
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=== Add New === | === Add New === | ||
| − | From the ''Manage''' option you can then choose '''Add New'''. | + | From the '''Manage''' option you can then choose '''Add New'''. |
[[File:Create_Snippet.png|right|400px]] | [[File:Create_Snippet.png|right|400px]] | ||
'''Snippet Attributes''' | '''Snippet Attributes''' | ||
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[[File:Use_Snippet.png|right|400px]] | [[File:Use_Snippet.png|right|400px]] | ||
| − | Once Snippets have been created and shared, they will be available to use from the '''Snippets''' button on the '''Email''' and ''' | + | Once Snippets have been created and shared, they will be available to use from the '''Snippets''' button on the '''Email''', '''Resolution''' and '''Update''' actions on a request. To insert a Snippet simply choose the snippet from the list of Snippets which are available to you. The Snippets will be available from one of three options: |
:* '''Myself''' | :* '''Myself''' | ||
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The above options will only appear if Snippets exist and have been shared with you, or you have created Snippets yourself. | The above options will only appear if Snippets exist and have been shared with you, or you have created Snippets yourself. | ||
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[[Category:Service Manager]] | [[Category:Service Manager]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 20:25, 13 May 2024
This document can now be found at its new location in the Hornbill Document Library.
