Service Manager Experimental Features: Difference between revisions
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This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Experimental Features|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]] | |||
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__NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | __NOTOC__[[Main Page|Home]] > [[Service Manager]]> Experimental Features | ||
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:* [[Document Manager Experimental Features]] | :* [[Document Manager Experimental Features]] | ||
:* [[System Experimental Features]] | :* [[System Experimental Features]] | ||
:* [[Activities]] | |||
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'''app.experimental. | == [[Knowledge Centre]] == | ||
This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively) | |||
'''guest.app.experimental.hornbillKnowledgeCentre''' | |||
:* Default is '''Off''' | |||
:* If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings: | |||
'''guest.app.knowledge.customer''' | |||
:* Default is '''Off''' | |||
:* If enabled, shows the relevant knowledge when a user log a new request in the Customer portal | |||
'''guest.app.knowledge.service''' | |||
:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled | :* If enabled, shows the relevant knowledge when a user log a new request in the Service portal | ||
'''guest.app.knowledge.user''' | |||
:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled a user | :* If enabled, shows the relevant knowledge when a user log a new request in the user app | ||
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[[Category:HDOC]] | |||
[[Category: |
Latest revision as of 23:51, 3 May 2024
This document can now be found at its new location in the https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings Hornbill Document Library].