Service Manager Settings: Difference between revisions
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== Category Settings == | == Category Settings == | ||
* ''servicemanager.request.closureCategory.default'' | * ''servicemanager.request.closureCategory.default.enabled'' | ||
:- The default setting for this is 'Off' | :- The default setting for this is 'Off' | ||
:- When this setting is 'On' the resolution category will be mandatory for all requests | :- When this setting is 'On' the resolution category will be mandatory for all requests | ||
:- If there are no defined Closure Categories, this setting is ignored | |||
[[Category:Administration]] | [[Category:Administration]] | ||
Revision as of 17:05, 23 August 2016
Home > Administration > Service Manager > Settings
Introduction
Email Settings
Archiving Emails
The Shared Mailboxes can be configured to automatically move the email into a folder of your choice.
- servicemanager.email.archive
- - The default setting for this is 'ON'
- - When this setting is set to 'OFF' the email will remain in its current folder and the archiveFolderName setting will be ignored
- servicemanager.eamil.archiveFolderName
- - The default folder name for this is 'Deleted Items'
- - This setting applies to all Shared Mailboxes that Service Manager Users have access to.
Category Settings
- servicemanager.request.closureCategory.default.enabled
- - The default setting for this is 'Off'
- - When this setting is 'On' the resolution category will be mandatory for all requests
- - If there are no defined Closure Categories, this setting is ignored