Service Manager System Reports

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Reports are used to collect specific data for your reporting needs. The reports in Hornbill are point in time, meaning that the data is accurate at the point when the report is run. There are various different options with reports which will be explored in more detail below.

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Reports can be created in various formats and can be scheduled for distribution to documents in Document Manager.

Report Types

Reports can be created based on Entities, Measures or by using the SQL Schema Designer.

Output Options

Reports are output by default in PDF format. Optionally you can choose to output the report in the following formats

  • CSV
  • XLS
  • XLSX

When creating reports, the max row limit is set by default on instances to 1000, this can be increased to a maximum of 25000 rows using the following system setting (Home - System - Settings - Advanced):


The only exception to this is for the creation of PDF reports output, this is limited to the following max outputs:

  • reporting.display.maxcolumns = 20
  • reporting.display.maxrows=5000

If either of these limits are exceeded when trying to generate a PDF output, the PDF generation will fail and an entry in the log will explain why.

Generation of CSV, XLS, XLSX adhere to the maximum row limit you have set on your instance under the following system setting: api.xmlmc.queryExec.maxResultsAllowed


As well as running reports manually, you can also schedule the reports to run and be distributed on definable intervals