Service Manager Experimental Features

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Introduction The features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings

Related Articles Document Manager Experimental Features System Experimental Features Activities

Knowledge Centre

This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)

guest.app.experimental.hornbillKnowledgeCentre

• Default is Off
• If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:

guest.app.knowledge.customer

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the Customer portal

guest.app.knowledge.service

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the Service portal

guest.app.knowledge.user

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the user app