Live Chat

From Hornbill
Jump to: navigation, search

Home > Live Chat

Introduction

Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.

Related Articles


Features

These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access.

Administration

Plug-ins

  • Service Manager
With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session.

Personal tools
Namespaces

Variants
Views
Actions
Navigation
Tools