Configuration Manager Administration

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Index

Introduction

The Hornbill Configuration Manager is a great extension of the Hornbill Service Manager app. The Configuration Manager app consists of a Configuration Item (CI) list and a graphical explorer used for browsing related CIs. These tools are used to configure and visualize your CMDB. This page provides information for the administrator to install and configure the Configuration Manager app.

Installing / Uninstalling

The Configuration Manager can be installed from within the Hornbill App Store. Configuration Manager is an extension of Service Manager an will require Service Manager to be installed.

Roles

There are two roles that are installed along with Configuration Manager which can be assigned to users to provide access to different elements of the app. Click here to learn more about assigning roles to users.

• Configuration Manager Admin

This role gives someone the ability to add and modify CI configuration settings such as setting which CIs are in policy and the configuring the two way relationships between the CI. Assign this role to the main users of the full Configuration Manager app.

• Configuration Manager User

This role is great for giving a user read-only access to the CI explorer. This lets them browse through the linked CIs to help with Incident investigation, problem management, or a view of the impact that something may have. Assign this role to user of Service Manager that need to be able to launch the CI Explorer from a request, asset, or a service, but do not need full access to the Configuration Manager app.

Settings

app.cm.explorer.diagram.expand

They are the entities that can be expanded in the Explorer. The entities with 'false' will have no icon expand/collapse. If a new entity is added in the future in the Conf. Manager app, and this object is not updated with the new entity name, then its value will be set to the default value, which is 'false' (i.e. the user will not be able to expand/collapse the nodes for that entity). The entities currently shown in the diagram are Asset, Colleagues, Contact, Attachment, Requests, Services.

Default Settings:

"Asset" : true,
"Colleagues" : false,
"Contact" : false,
"Attachment" : false,
"Requests" : true,
"Services" : true,
"default" : false

app.cm.explorer.diagram.level.max

The max level shown in the explorer. Min value is 2 (root plus children)

Default Setting:

 3

app.cm.explorer.items.dependencies

This setting holds the possible dependencies that can be set between two entities. The possible entities are Asset, Colleagues, Contact, Attachment, Requests, Services. The property "defs" hold all possible list of values.

To associate a list to two linked entities, you must add a property by following this rule: From + entity1 + To + entity2, where entity1 and entity2 can be any value chosen from Asset, Colleagues, Contact, Attachment, Requests, Services.

If the two entities are the same (for example 2 assets), then you may define the list of possible values as AssetFromParentToChild and AssetFromChildToParent. For other entities works the same way.

Any missing value will detault to the list in defs.default.

"defs" : {
"set1" : ["Connected To", "Depends On", "Installed On"],
"set2" : ["Connected To", "Depends On", "Installed On"],
"default" : ["Connected To", "Depends On", "Installed On"]
         }
"FromAssetToRequests" : "set1",
"FromRequestsToAsset" : "set2",
"FromAssetToServices" : "set2",
"AssetFromParentToChild" : "set2",
"AssetFromChildToParent" : "set2"

app.cm.explorer.items.inPolicy

They are the entities that can be set in/out policy. The entities with 'false' will have no property inPolicy=true/false. If a new entity is added in the future in the Conf. Manager app, and this object is not updated with the new entity name, then its value will be set to the default value, which is 'true' (i.e. the user will be able to put the new items in/out of policy). The entities currently shown in the diagram are Asset, Colleagues, Contact, Attachment, Requests, Services.

"Asset" : true,
"Colleagues" : true,
"Contact" : true,
"Attachment" : true,
"Requests" : true,
"Services" : true,
"default" : true

Translations

The translation option for Configuration Manager exposes all of the labels and strings that are available for translation into another language.

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