BeyondTrust Remote Support

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BeyondTrust is a vendor of remote support and desktop sharing software.

Related Articles

KeySafe Configuration

Beyondtrust keysafe.png

In order to integrate with BeyondTrust Remote Support, you will first need to configure, and securely store the authentication credentials for the BeyondTrust Remote Support API Account/s you want to use with the Hornbill App.

Configure your BeyondTrust Remote Support account authentication in KeySafe in order to use the BeyondTrust Remote Support options.

In the admin console > System > Security > KeySafe

  • Select on + and select BeyondTrust Remote Support
  • Give the BeyondTrust Remote Support KeySafe a Title (this is the name/identifier for the BeyondTrust Remote Support API account as you will see it when using the Integration Call node in your business process or custom button)
  • Optionally add a description
  • Add the Client ID from your BeyondTrust Remote Support API account. See the BeyondTrust API documentation for information on creating this;
  • Add the Client Secret from your BeyondTrust Remote Support API account, taken from the same API account as the above Client ID;
  • Add the Remote Support URL for your BeyondTrust Remote Support endpoint;
  • Leave the Token field blank;
  • Select Create Key to save

Business Process and Custom Buttons

Options (Methods)

Once you have your BeyondTrust Remote Support API Account client details saved in KeySafe, you're all set to use it with the Integration Call in your business processes or Custom Buttons. The following options are now available for you to use within BeyondTrust Remote Support:

Remote Support

  • Generate Session Key

Read more about using the Integration Call from the Related Articles section, and learn how to work with input and output parameters for each of the BeyondTrust Remote Support options.


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