MediaWiki API result

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            "*": "Subscribe to the mediawiki-api-announce mailing list at <https://lists.wikimedia.org/postorius/lists/mediawiki-api-announce.lists.wikimedia.org/> for notice of API deprecations and breaking changes."
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            "*": "Because \"rvslots\" was not specified, a legacy format has been used for the output. This format is deprecated, and in the future the new format will always be used."
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            "2237": {
                "pageid": 2237,
                "ns": 0,
                "title": "Re-directing Emails",
                "revisions": [
                    {
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                        "*": "<div style=\"border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;\">\n__NOTOC__[[Main Page|Home]] >  [[How To]] > [[:Category:How_To_-_Email|Email]] > Re-directing Emails\n</div>\n{|style=\"width: 100%\"\n|- valign=\"top\"\n|style=\"width:73%\"|\n==Introduction==\nThe Email Routing Rules provide a way of automating the delivery and actions that occur on emails that are received into Hornbill. As outlined on the main Email Routing Rules page https://wiki.hornbill.com/index.php/Email_Routing_Rules, the Routing rules can be used for logging requests. One of the other things you can use the routing rules for is to re-direct incoming emails to specific mailboxes that are created to separate the emails from other business-related emails. For example, Server monitor emails coming from Hornbill are best being re-directed to a separate mailbox.\n|style=\"width:5%\"|\n|\n|style=\"width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;\"|\n\n== Related Articles ==\n:* [[Routing Rules - Call Logging|Routing Rules - Call Logging]]\n:* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]]\n:* [[Archiving Emails|Archiving Emails]]\n:* [[Routing Rules not working|Routing Rules not working]]\n:* [[Summary not being populated in emails|Summary not being populated in emails]]\n|}\n\n\n== How to create an Email Re-direction Rule ==\n\n1) The first thing to do is access the admin tool and go to Home > System > Email > Routing Rules as shown in the screenshot below and create a new rules called 'Server Monitor'. \n\n\n[[File:emailRedirect.png|1000px]]\n\n\n2) Within the new Routing Rule, specify the fromDomain and the Mailbox you wish to re-direct the emails from that specific domain to.\n\n\n[[File:serverMonitor2.PNG|700px]]\n\n\nOnce this is saved, the next time an email comes from that specific domain, emails will be re-directed to the Server Monitor folder.\n\nPlease note that this is just an example. Actually creating this sort of rule will mean if you raise a request with Hornbill, any emails coming from Hornbil support will be re-directed to this mailbox.\n\n[[Category:How To - Email]]"
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            "1013": {
                "pageid": 1013,
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                "title": "Reassign & Resolve Requests",
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                        "*": "<div style=\"border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;\">\n__NOTOC__[[Main_Page|Home]] > [[Hornbill Mobile]] > [[Service Manager Mobile]] > Reassign & Resolve Requests \n</div>\n{|style=\"width: 100%\"\n|- valign=\"top\"\n|style=\"width:73%\"|\n==Introduction==\nService Manager provides functionality to track and update a request on the Mobile App.\n|style=\"width:5%\"|\n|\n|style=\"width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;\"|\n\n== Related Articles ==\n:* [[Service Manager Mobile]]\n:* [[Update_%26_Collaborate_on_Requests|Update & Collaborate On Requests]]\n:* [[Hornbill Mobile]]\n|}\n[[File:Resolve.PNG|thumb]]\n===Request Details===\n\nOn each request the following information is displayed:\n\n* Summary\n* Descritption\n* Owner\n* Logged On\n* Status\n* Service Level Respond and or Resolve by (if in use on the request)\n:* If a request is currently in an '''On-Hold''' status, the Respond and Resolve By will be replaced with '''On-Hold Until x''' information\n* View Timeline - [[Update_%26_Collaborate_on_Requests|Update & Collaborate On Requests]]\n\nUse the '''Edit''' option to update the Summary or Description of the request\n\n===Reassigning a Request===\n\nChoose the '''Owner''' field from the request details and reassign to either a team or individual\n\n* Team:  Choose the Team you wish to assign the request to from the drop. \n* Analyst: Optionally choose the analyst from the above chosen team you wish to assign the request to from the drop down.\n* Visibility: Choose if the reassignment should be visible to the customer on self service, or just be seen by other analysts working on the request.\n\n===Resolving a Request===\n\nChoose the '''Status''' field from the request details\n\n* Change Status To: Choose Resolve to move the request into a resolved status.\n* Comment: Add supporting text as the reason for resolving the request.\n* Visibility: Choose if the resolving of the request should be visible to the customer on self service, or just be seen by other analysts working on the request. \n\n\n[[Category:Mobile]]"
                    }
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