https://wiki.hornbill.com/api.php?action=feedcontributions&user=NeilF&feedformat=atom
Hornbill - User contributions [en]
2024-03-29T15:50:18Z
User contributions
MediaWiki 1.35.0
https://wiki.hornbill.com/index.php?title=Hornbill_Mobile&diff=3034
Hornbill Mobile
2014-10-29T12:59:03Z
<p>NeilF: </p>
<hr />
<div>The ''Hornbill Mobile'' app can be installed on compatible phones and tablets to allow you use [[What_is_Hornbill? |Hornbill]] on the move. This includes:-<br />
:* See your [[News_Feed|newsfeed]] [[File:Mm-newsfeed.png|16px|newsfeed]] updates <br />
:* Post new updates to a [[What_is_a_Workspace? |workspace]] attaching a picture via photo [[File:Add-photo@2x.png|16px|photo]]<br />
:* Check your notifications [[File:Bell@2x.png|16px|notifications]]<br />
:* Authorise changes (if you use [[What_is_Service_Manager? |''Service Manager'']] by checking your activities [[File:Mm-activies.png|16px|activities]] <br />
<br />
In addition it also brings the ability to:- <br />
:* ''Nearby'' [[File:Mm-nearby2.png|16px|nearby]] - Use your current location (if you have location services enabled) to find other nearby [[What_are_Co-Workers? |co-workers]] who are in session with Hornbill and have enabled this facility. You can set the distance using the 3 '***' (from 0.5 to 10 miles).<br />
:* ''Where are you'' – Is a facility to post on a workspace or ‘My Buzz’ where you are. If you have location services enabled select the ‘Check In' [[File:Newsfeed-checkin@2x.png|14px|checkin]].<br />
:* ''Co-workers status'' – If you go to the Co-workers list you can see to the right of the name if someone is:-<br />
::- Active and in session [[File:Status-online@2x.png|10px|active]] <br />
::- Active session but in-active for a period [[File:Status-away@2x.png|16px|away]]<br />
::- Mobile [[File:Status-mobile@2x.png|16px|mobile]]<br />
:* Notifications are presented to the iPhone without the need to unlock it<br />
<br />
<br />
To install ''Hornbill Mobile'' please [[Download_the_Hornbill_Mobile_app |read this]].<br />
<br />
<br />
----<br />
[[File:Information.png|16px|info]] - You can't currently update [[What_are_Organisations? |Organisations]], Co-workers or [[What_are_Contacts? |Contacts]] from the mobile App<br />
<br />
<br />
== Example ==<br />
[[File:22._iPhone_main_menu.PNG|300px|mobile app]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=3033
What are Notifications?
2014-10-29T12:58:18Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[News_Feed|News feed]] and then review each workspace you are member of for any notifications<br />
:# Select[[File:Notification.png|16px|bell]] on the Control bar and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=3032
What are Notifications?
2014-10-29T12:57:50Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[News feed |News feed]] and then review each workspace you are member of for any notifications<br />
:# Select[[File:Notification.png|16px|bell]] on the Control bar and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=3031
What are Notifications?
2014-10-29T12:57:15Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[Newsfeed |Newsfeed]] and then review each workspace you are member of for any notifications<br />
:# Select[[File:Notification.png|16px|bell]] on the Control bar and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2872
How do I Translate the content of posts and comments?
2014-10-24T14:24:11Z
<p>NeilF: </p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©<br />
<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|pJc9D_fvDCw#t=25}}<br />
== Example ==<br />
[[File:34._Translated.png|500px|translate]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2871
How do I Translate the content of posts and comments?
2014-10-24T14:22:07Z
<p>NeilF: </p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|Zq6XtktJgro#t=136}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2870
How do I Translate the content of posts and comments?
2014-10-24T14:21:58Z
<p>NeilF: </p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|Zq6XtktJgro#t=136}</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2869
How do I Translate the content of posts and comments?
2014-10-24T14:20:09Z
<p>NeilF: Reverted edits by NeilF (talk) to last revision by Nickv</p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2868
How do I Translate the content of posts and comments?
2014-10-24T14:19:30Z
<p>NeilF: </p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|Zq6XtktJgro#t=136}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=How_do_I_Translate_the_content_of_posts_and_comments%3F&diff=2867
How do I Translate the content of posts and comments?
2014-10-24T14:19:16Z
<p>NeilF: </p>
<hr />
<div>By default all text entries are stored in English. Every [[What_are_Co-Workers? |Co-worker]] can set up the language they want to use in their profiles or by selecting on the flag on the [[What_is_the_Control_bar? |control bar]]. You currently have a choice of twelve languages. <br />
You can enter text into workspaces in your chosen language and others can see it in their own language using the ‘translate now’. <br />
<br />
A Co-worker with their language specified in the alternative language will now see the text translated for them.<br />
<br />
This function is powered by ''Goggle Translate'' ©<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|Zq6XtktJgro#t=136}</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_(with_timers)_-_s3.png&diff=2866
File:EX Incident process (with timers) - s3.png
2014-10-24T12:59:54Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process (with timers) - s3.png&quot;</p>
<hr />
<div>EX Incident process (with timers) - s3.png</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_(with_timers)_-_s2.png&diff=2865
File:EX Incident process (with timers) - s2.png
2014-10-24T11:22:11Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process (with timers) - s2.png&quot;</p>
<hr />
<div>EX Incident process (with timers) - s2.png</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_(with_timers)_-_s1.png&diff=2864
File:EX Incident process (with timers) - s1.png
2014-10-24T11:20:38Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process (with timers) - s1.png&quot;</p>
<hr />
<div>Example Incident process (with timers) - step 1</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_-_s3.png&diff=2863
File:EX Incident process - s3.png
2014-10-24T11:17:43Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process - s3.png&quot;</p>
<hr />
<div>Example Incident process step 3</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_-_s2.png&diff=2862
File:EX Incident process - s2.png
2014-10-24T11:15:38Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process - s2.png&quot;</p>
<hr />
<div>Example Incident process step 2</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:EX_Incident_process_-_s1.png&diff=2861
File:EX Incident process - s1.png
2014-10-24T11:07:39Z
<p>NeilF: NeilF uploaded a new version of &quot;File:EX Incident process - s1.png&quot;</p>
<hr />
<div>Example Incident process step 1</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2860
Workspaces
2014-10-17T15:39:36Z
<p>NeilF: /* Video */</p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]<br />
<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|7yuP5TO2RGU|400}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2859
Workspaces
2014-10-17T15:38:32Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]<br />
<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|7yuP5TO2RGU|400|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2858
Workspaces
2014-10-17T15:38:12Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]<br />
<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|v=7yuP5TO2RGU|400|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Column_Selector&diff=2857
Column Selector
2014-10-15T10:25:57Z
<p>NeilF: </p>
<hr />
<div>The [[What_is_the_Request_list? |request list]] provides a set of tools to enable you to efficiently process individual [[What_are_Requests? |requests]]. By default the list will show all requests assigned to you that not closed. Any requests that have a new update are highlighted in yellow in the list.<br />
<br />
To '''Assign''' – One of more requests maybe selected in the check box on the left which will add an assignment [[File:Assign.png |16px |assign]] to the toolbar. Select that and assign the selected requests to a team or an individual.<br />
<br />
To '''Add to a Board''' - One of more requests maybe selected in the check box on the left to add to a Board. Use [[File:Add_to_board.png|70px|Add to Board]] to add them.<br />
<br />
To '''Change the view''' – On the Request list tool bar select the Column manager [[File:Configure.png|16 px|configure]].Add or remove columns as needed to the displayed columns list. If you have small screen resolutions you can choose which columns to hide here. Revert option will change back to the defaults. <br />
{{#ev:youtube|wLs0NnUw0Bg|400|center}}<br />
<br />
Also if you hover over any individual request or reference number a popup summary will open. <br />
<br />
To '''Filter''' - On the request list toolbar there are number of ways to filter:-<br />
:# By type – Select which type of request (e.g. Incident, Change etc.) you are interested on or all.<br />
:# By assignment – Select me for calls assigned to me, or team. If you are a member of more than one [[What_are_teams? |team]] you will see a pick list of teams and an all option.<br />
:# By Custom filter – You can set up your own custom filters that can be nested and saved for reuse. Just select the filters and add new…<br />
<br />
To '''Search''' for a request - Using the Search box at the top of the screen, select requests and enter the text you are searching for. It will return results from all requests. You can use a wild card ‘*’ to the end of the search text or search for a string using double quotes (e.g. ”Search for “). Search will look at these fields:-<br />
::* Summary<br />
::* Description<br />
::* Status<br />
::* Reference #<br />
::* Request type<br />
<br />
To '''Sort''' - Select the column name in the request list you want to sort and click once. Click a second time and the sort order is reversed. Note - some columns are not able to be sorted like response and resolution timers status.<br />
<br />
To '''Print''' – Select [[File:Print_export.png| 16px |print or export]] and then print. The existing request list will formatted and available to be printed. <br />
<br />
To '''Export''' – Select [[File:Print_export.png| 16px |print or export]] and then export. Specify which fields you need then export. The existing request list will placed in CSV file for you.<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|qPm_xtD94K8|400|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Single_Sign_On_with_SAML_2.0&diff=2851
Single Sign On with SAML 2.0
2014-10-13T17:09:47Z
<p>NeilF: </p>
<hr />
<div><font color="red">PRELIMINARY INFORMATION</font><br />
<br />
== Hornbill SSO Capabilities ==<br />
The Hornbill platform supports single-sign-on as well as policy based transparent auto provisioning and data updates of both user and guest accounts using SAML 2.0, providing enterprise-class user identity integration with your organisations core IT directory services. <br />
<br />
* Multiple Identity Providers Supported<br />
* User Provisioning Templates<br />
* Digital Signature Validation<br />
* Public Key Verification <br />
* Assertion Value Attribute Mapping<br />
* Flexible NameID override<br />
<br />
== SAML Overview ==<br />
''Security Assertion Markup Language''' ('''SAML''', pronounced "sam-el") is an XML-based open standard data format for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider. SAML is a product of the OASIS (organization) Security Services Technical Committee. SAML dates from 2001; the most recent major update of SAML was published in 2005, but protocol enhancements have steadily been added through additional, optional standards.<br />
<br/><small>Source: [http://en.wikipedia.org/wiki/Security_Assertion_Markup_Language http://en.wikipedia.org/wiki/Security_Assertion_Markup_Language]</small><br />
<br />
The use of SAML allows external authentication of users and is often also used for SSO (Single Sign-on), which is a method of access control that enables a user to log in to their organisation one time but then have transparent authorisation to access resources of multiple software systems without being prompted to log in to each system separately. In the context of Hornbill, once configured, users may access their Hornbill instance pre-authenticated based on their enterprise desktop or browser login. As well as supporting single-sign-on but we also provide the ability to auto-provision authorised users on the Hornbill instance which removes a significant overhead in terms of system administration. <br />
<br />
There are three key actors in any SAML implementation, these are the "user" trying to access the application, the "identity provider" which knows and had identified the user, and the "service provider" which provides the application and/or resources that the user wishes to access. Your Hornbill instance is a service provider, and typically your enterprise directory system, very often Microsoft Active Directory acts as the identity provider.<br />
<br />
== How SAML Browser Authentication Works ==<br />
In order for a user to access the Hornbill instance they must first be known to the identity provider and, the identity provider must know about the service provider (Hornbill Instance), and the user must be authorised by the identity provider to access the services on the identity provider (Hornbill Instance). <br />
<br />
When an unauthenticated user accesses the Hornbill instance, the browser will be re-directed to the identity provider with information needed to request access to the service, this is known as a SAML AuthnRequest. The idP will look at the AuthnRequest and if the user is authorised will return an Assertion back to the browser with a re-direct to the service provider (in this case the Hornbill Instance). The Hornbill instance will validate the Assertion checking its authenticity against a known Hornbill SSO profile and if valid will create a session and allow the user to access resources as required.<br />
<br />
== Compatible Identity Providers ==<br />
The Hornbill SSO implementation follows the SAML 2.0:2005 specification so will work with any identity provider implementation, either commercial or home-grown. However, not all implementations correctly follow the standards so there may well be interoperability issues. We have tried to make our system as flexible as possible in terms of configuration in order to minimise this but this should be kept in mind. Here is a link to the official standards documentation<br />
<br />
[https://wiki.oasis-open.org/security/FrontPage SAML 2.0 2005]<br />
<br/><br />
<br />
The following list of identity providers are known to have been configured and work with the Hornbill platform (we will expand this list as we integrate successfully with other systems). <br />
<br />
* [http://msdn.microsoft.com/en-GB/library/bb897402.aspx Microsoft Active Directory Federation Services] - we generally test/validate against this platform<br />
* [http://www.pingidentity.com/ Ping Identity]<br />
* [http://ssocircle.com/ SSO Circle]<br />
<br />
Please be aware that although we have expertise on our own platform, Hornbill's support staff are not necasserily experts with SAML or the various identity provider technologies out there. Each organisations implementation of SAML is unique to their organisation and we strongly recommend that when trying to set up SAML for SSO on Hornbill you have some expertise and working knowledge of federated security services within your own organisation. You should refer your technical expert to this document which should provide you with sufficient information to allow the planning and configuration of SSO for your organisation.<br />
<br />
== Setting Up Hornbill for User Single-Sign-On ==<br />
In order to enable single-sign-on for users a number of steps need to be taken: -<br />
<br />
# Hornbill: Create an auto-provisioning User Template<br />
# Hornbill: Create an SSO Profile<br />
# idP: Create a service provider profile<br />
<br />
It is also required that: -<br />
<br />
* Your identity provider supports SAML 2.0<br />
* Your identity provider is already working and authenticating your users for other systems or applications.<br />
* The users that need to access the Hornbill instance can access your idP from their browser. <br />
<br />
NOTE: We use the browser redirect profile defined by SAML so there is no need for the Hornbill instance which is running in the cloud to be able to directly access your iDP; meaning your iDP and all of your user identity information can remain behind your enterprise firewall and no special firewall configuration is needed.<br />
<br />
=== Creating an auto-provisioning User Template ===<br />
TODO: ...<br />
<br />
=== Creating a Hornbill SSO Profile ===<br />
TODO: ...<br />
<br />
=== Example: Configuring Microsoft Active Directory Federated Services for Hornbill SSO ===<br />
TODO: ...<br />
<br />
==== Transferring User Account Attributes to Hornbill ====<br />
When configuring SSO there is usually a one-to-one mapping between the Hornbill User ID and the nameID returned in the SAML assertion that identifies the user, typically this is tied into the users login ID. However, there is also a need to bring other basic information over from the identity provider to the service provider, this is especially important when provisioning a new user automatically. Obvious information such as first name, last name and e-mail address would be especially important to create a Hornbill user account, but often organisations have much richer information about their users which would be good to bring over into the Hornbill instance and the point of provisioning. The Hornbill instance understands a definitive set of user account target properties which can be defined directly in the iDP for the Hornbill service, mapping them appropriately to the idP's user information attributes. When the Hornbill instance receives a SAML assertion for authentication it will automatically map these to the Hornbill account attributes as required. <br />
<br />
The following table lists the account target attributes understood by Hornbill<br />
<br />
{| class="wikitable"<br />
<br />
|-<br />
! Name <br />
! Required <br />
! Description<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:name<br />
| No<br />
| The users display name/handle. If not specified then the name will be derived from account:firstName a space and the account:lastName. If these two attributes are not defined either, the name will be the same as the nameID (the users login id)<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:firstName<br />
| No<br />
| The users given/first name<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:lastName<br />
| No<br />
| The users given/last name<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:homeGroup<br />
| No<br />
| The home group assigned to the user account<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:jobTitle<br />
| No<br />
| The users job title within the organisation<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:phone<br />
| No<br />
| The users phone number<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:email<br />
| No<br />
| The users e-mail address<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:mobile<br />
| No<br />
| The users mobile phone number<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:availabilityStatus<br />
| No<br />
| The users availability status - there is generally not a good mapping for this so you would not normally include it<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:availabilityMessage<br />
| No<br />
| The users availability message - there is generally not a good mapping for this so you would not normally include it<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:timeZone<br />
| No<br />
| The users timezone, see the list of supported times zones in Hornbill Administration<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:language<br />
| No<br />
| The users language, see the list of supported languages in Hornbill Administration<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:dateTimeFormat<br />
| No<br />
| The users dateTime format, see the API documentation for admin::userCreate for the format information<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:dateFormat<br />
| No<br />
| The users date format, see the API documentation for admin::userCreate for the format information<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:timeFormat<br />
| No<br />
| The users time format, see the API documentation for admin::userCreate for the format information<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:currencySymbol<br />
| No<br />
| The users default currency symbol<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | account:countryCode<br />
| No<br />
| The users country code<br />
<br />
|}<br />
<br />
== Setting Up Hornbill for Guest Account Single-Sign-On ==<br />
In order to enable single-sign-on for guests a number of steps need to be taken: -<br />
<br />
# Hornbill: Create an auto-provisioning Guest Template<br />
# Hornbill: Create an SSO Profile<br />
# idP: Create a service provider profile<br />
# Hornbill: Create a Guest Portal<br />
<br />
Its is also required that: -<br />
<br />
* Your identity provider supports SAML 2.0<br />
* Your identity provider is already working and authenticating your users for other systems or applications.<br />
* The users that need to access the Hornbill instance can access your idP from their browser. <br />
<br />
NOTE: there is no need for the Hornbill instance which is running in the cloud to be able to directly access your iDP; meaning your iDP and all of your user identity information can remain behind your enterprise firewall.<br />
<br />
=== Creating an auto-provisioning Guest Template ===<br />
TODO: ...<br />
<br />
=== Creating a Hornbill SSO Profile ===<br />
TODO: ...<br />
<br />
=== Example: Configuring Microsoft Active Directory Federated Services for Hornbill SSO ===<br />
TODO: ...<br />
<br />
==== Transferring Guest Account Attributes to Hornbill ====<br />
When configuring SSO there is usually a one-to-one mapping between the Hornbill Guest Login ID and the nameID returned in the SAML assertion that identifies the guest, typically this is tied into the users network login ID. However, there is also a need to bring other basic information over from the identity provider to the service provider, this is especially important when provisioning a new guest automatically. Obvious information such as first name, last name and e-mail address would be especially important to create a Hornbill guest account, but often organisations have much richer information about their users which would be good to bring over into the Hornbill instance and the point of provisioning. The Hornbill instance understands a definitive set of guest properties which can be defined in the iDP for the Hornbill service and mapped to the idP's directory of user information. The following table lists all attribute names understood by Hornbill guest authentication<br />
<br />
{| class="wikitable"<br />
<br />
|-<br />
! Name <br />
! Required <br />
! Description<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:firstName<br />
| No<br />
| The users given/first name<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:lastName<br />
| No<br />
| The users given/last name<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:jobTitle<br />
| No<br />
| The users job title within the organisation<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:phone<br />
| No<br />
| The users phone number<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:email<br />
| No<br />
| The users e-mail address<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:company<br />
| No<br />
| The name of the company the user works at<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:timeZone<br />
| No<br />
| The users timezone, see the list of supported times zones in Hornbill Administration<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:language<br />
| No<br />
| The users language, see the list of supported languages in Hornbill Administration<br />
<br />
|- style="vertical-align:top;"<br />
| style="font-family: courier new;" | contact:countryCode<br />
| No<br />
| The users country code<br />
<br />
|}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Request_and_Closure_Categories&diff=2850
Request and Closure Categories
2014-10-13T17:08:42Z
<p>NeilF: </p>
<hr />
<div>In [[What_is_Service_Manager? |Service Manager]], [[What_are_request_categories? |requests can be categorised]] when created or when being resolved. To set up these categories you will need to:-<br />
:# Decide what Categories are needed for your process e.g. You want a ''1st line Support'' analyst team to handle your Incident and Service requests, and who is in those teams<br />
:# Log in as a system administrator to the [[What_is_Hornbill_Administration? |Hornbill Administration]]<br />
:# Select ''Hornbill Service Manager'' in the selection box (top left)<br />
:# Select ''Roles'' and then Roles to assign yourself the role of Service Desk Admin <br />
:# Select your own ID and under ‘Security Settings’ select the ‘role’ entry , and ‘Service Desk Admin’. Then 'Save Changes'. <br />
:# Log off and re-login from [[What_is_Hornbill? |Hornbill]]<br />
:# Select [[What_is_Service_Manager? |''Service Manager'']] application [[File:Service_Desk.png|16px|ServiceDesk]] on the [[What_is_the_Navigation_bar? |navigation bar]] and then the administration option<br />
:# On the Categories tab you can :- <br />
:::* Add a category using the ‘+’ symbol then add other sub-categories as needed<br />
:::* Edit any existing entries using the [[File:Configure.png|16px|Configure]] <br />
:::* Delete existing entries using [[File:Delete_2.png | 16px |delete]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Email_Templates&diff=2849
Email Templates
2014-10-13T17:08:02Z
<p>NeilF: </p>
<hr />
<div>In [[What_is_Service_Manager? |''Service Manager'']], Email templates can be created to allow automated responses to be created to requests. These are driven by [[What_is_workflow? |workflow]] so the relevant email is sent when the BPM requires it.<br />
<br />
You set up up an email template using the [[What_is_Hornbill Administration? |Hornbill Administration]]. Please see this Video for how to for this...<br />
<br />
{{#ev:youtube|Grp7z_kcmxI|400|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Roles&diff=2843
Roles
2014-10-13T17:04:22Z
<p>NeilF: </p>
<hr />
<div>In order for [[What_are_Co-Workers? |Co-Workers]] to use various parts of [[What_is_Hornbill? |Hornbill]] they to be given the appropriate [[What_are_Roles? |roles]]. An admin role can makes changes using [[What_is_Hornbill_Administration? |Hornbill Administration]].<br />
<br />
== To add a new role ==<br />
:# [[How_do_I_launch_Hornbill_Administration? |Launch Hornbill Administration]]<br />
:# Select which application you are interested in the selection box at the top left<br />
:# Select ''Roles'' then Roles<br />
:# Select '+ Create new user'<br />
:# Complete Role details... <br />
::* Role ID - Name of new role. It must be unique.<br />
::* Privilege Level - For most roles this will be User<br />
::* Applications - Can apply to one or more [[What_is_an_App? |Apps]] that will use this role<br />
::* Groups = Please leave blank<br />
::* Shared Mailboxes = Name of required mailbox (if [[What_is_Service_Manager? |Service Manager]] is installed and it is needed)<br />
:: 5. Then Save<br />
: Here is an example of a new role definition...<br />
:: [[File:New_role.png|700px|new role]]<br />
<br />
<br />
== To modify an existing role ==<br />
:# [[How_do_I_launch_Hornbill_Administration? |Launch Hornbill Administration]]<br />
:# Select which application you are interested in the selection box at the top left<br />
:# Select ''Roles'' then Roles<br />
:# Select the role that needs changing<br />
:# Edit the details and then 'Save Changes'<br />
<br />
[[File:Information.png|16px|information]] - You can't change the Role ID one a role has been set up<br />
<br />
== To delete an existing role ==<br />
:# [[How_do_I_launch_Hornbill_Administration? |Launch Hornbill Administration]]<br />
:# Select which application you are interested in the selection box at the top left<br />
:# Select ''Roles'' then Roles<br />
:# Select the check box for role that needs deleting<br />
:# Select '+ Create new user' button and then 'delete selected'and OK</div>
NeilF
https://wiki.hornbill.com/index.php?title=Mailbox_Rights_and_Roles&diff=2835
Mailbox Rights and Roles
2014-10-13T16:54:57Z
<p>NeilF: </p>
<hr />
<div>Email is used by the [[What_is_Service_Manager? |''Service Manager'']] application in various processes. For example, in [[What_are_Incidents? |Incident management]] it can be used to both receive [[What_are_Requests? |requests]] to create a call or to communicate progress or resolution of a request. <br />
<br />
By default you will have a temporary mailbox set up as part of your instance. You will have received an email with details of this when your new instance was set up.<br />
<br />
== Using the Pre-configured Mailbox ==<br />
<br />
Your new [[What_is_Hornbill? |Hornbill]] instance is equipped with a pre-configured mailbox which will allow you to get up and running more quickly. To make use of this you must complete 3 steps :-<br />
<br />
:# '''Enable the email client''' - Go to [[What_is_Hornbill_Administration? |Hornbill Administration]], and then to your list of Installed Applications. Click on ''Service Manager'' and then view the Settings Tab. In the filter type ''webapp.ui.emailclient.enabled'', set the parameter to true. <br />
:# '''Create a Mailbox Role''' - Go to [[What_is_Hornbill_Administration? |Hornbill Administration]], and then ''Users and Groups'' then ''Roles''. Click 'Create New Role' and populate the fields as follows:-<br />
:::* Role ID: Mailbox – Helpdesk<br />
:::* Privilege Level: User<br />
:::* Application: Hornbill Service Manager<br />
:::* Description: Role to manage Mailbox Access<br />
:::* Applications: Hornbill Service Manager<br />
:::* Groups: Leave Blank<br />
:::* Shared Mailboxes: helpdesk<br />
:::* Click 'create role'<br />
:::* Click the “Shared Mailbox rights” Tab<br />
:::* Then set the following rights...<br />
::[[File:Email_rights.png| 700px|email rights]]<br />
:::* 'Save changes' <br />
::3. [[How_do_I_assign_or_remove_roles_from_Co-Workers? |'''Associate the Role to a User''']] who will require access to this mailbox<br />
<br />
== Using your own Mailbox ==<br />
<br />
If you wish to configure your own mailbox then please contact your Hornbill Product Specialist (HPS) at collaboration@hornbill.com who will assist you to complete this.</div>
NeilF
https://wiki.hornbill.com/index.php?title=Users&diff=2831
Users
2014-10-13T16:51:36Z
<p>NeilF: </p>
<hr />
<div>There is a simple process for you to get others to join you on[[What_is_Hornbill? | Hornbill]]:-<br />
<br />
:* You should prepare a list of [[What_are_Co-Workers? | co-workers]] to collaborate with (first name, last name) and their email addresses and what [[What_are_Roles?|roles]] you want them to have<br />
<br />
Depending on the number of new accounts you need you can either set these up manually by: - <br />
<br />
:# [[How_do_I_launch_Hornbill_Administration? | Launch Hornbill Administration]]<br />
:# Make sure that the selection box (top left) is set to 'Instance Configuration'<br />
:# Go to 'Users, Roles & Groups' on the left hand menu bar and then select users<br />
:# Select '+ Create New User' and supply the mandatory information in basic information<br />
:# Change any regional settings required<br />
:# Under Security settings add the UserRole and any other roles required ([[What_are_Roles?|see available roles]]). Please do not set up any personal mailboxes.<br />
:# Then select 'Create User'<br />
:# Return to the list of users and repeat as needed<br />
:# You will need to send an email invitation with instructions of where to go for any new Co-workers you have set up. It should contain instructions of how to access your Hornbill instance.<br />
<br />
If you have a large number of accounts then please contact your Hornbill Product Specialist (HPS) at collaboration@hornbill.com who will assist you to complete this. <br />
<br />
<br />
----<br />
[[File:Information.png|16px|information ]] [[Should I create Co-workers or Contacts?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Getting_Started&diff=2824
Getting Started
2014-10-13T16:45:15Z
<p>NeilF: </p>
<hr />
<div>== For Administrator ==<br />
<br />
If you are [[File:Design - Setting-7.png]] an '''administrator''', you will need to [[Getting Started - Administrator |set up your new system]] before other users can join you on [[What_is_Hornbill? |Hornbill]]. For example you will need to :-<br />
<br />
:* [[Getting Started - Administrator |Install new apps like ''Service Manager'' from the App Store using '''Hornbill Administration''']]<br />
:* [[Getting Started - Administrator |Set up workspaces using '''Hornbill''']]<br />
:* [[Getting Started - Administrator |Set up new users using '''Hornbill Administration''']]<br />
<br />
== For Everyone ==<br />
<br />
If you are [[File:Co-worker.png]] a collaboration user, here are some things you should do to start getting value from Hornbill:<br />
:* [[Update_My_Profile | Update your profile]] … to help your co-workers understand what you do<br />
:* [[Joining workspaces | Join some workspaces]] … to be notified of whatever happens there<br />
:* [[How_do_I_follow_people? | Follow some people]] ... to be notified about what they post<br />
<br />
Don't forget to [[Download_the_Hornbill_Mobile_app |download the Hornbill Mobile app]] so you can use Hornbill wherever you are.<br />
<br />
If you have other [[What_is_an_App?|Apps]] installed then try these suggestions:-<br />
:* If you are a user and you have [[What_is_Service_Manager? |''Service Manager'']], then please [[Getting_Started_with_Service_Manager |'''check out here''']]<br />
:* If you are a user and you have [[What_is_Customer_Manager? |''Customer Manager'']], then please [[Getting_Started_with_Customer_Manager |'''check out here''']]<br />
:* If you are a user and you have [[What_is_Document_Manager? |''Document Manager'']], then please [[Getting_Started_with_Document_Manager |'''check out here''']]<br />
<br />
If you want to know more then try:- <br />
:* [[Getting Going]] – further features you may like to explore<br />
<br />
----<br />
[[File:information.png|16px]] If you can't see all the options you need, ask your admin to ensure that the right apps are installed and that you have the correct role - see [[Apps_and_Roles|'''what you need here''']]<br />
<br />
[[File:Information.png|16px|information]] [[Are_there_any_Technical_Requirements? | Are there any Technical Requirements?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Conversations&diff=2810
Conversations
2014-10-13T13:15:23Z
<p>NeilF: </p>
<hr />
<div>[[File:Conversation.png]] '''Conversations'''<br />
<br />
Conversations are a way to discuss anything between [[What_are_Co-Workers? |Co-workers]], in a more informal way than [[What is a Workspace? | Workspaces]]. Whereas Workspaces help you collaborate over time, conversations are a quick and easy way to chat about something with any of your co-workers, regardless of the Workspaces that they may be a member of.<br />
<br />
Conversations are an option of the [[What_is_Collaboration? |Collaboration]] App ([[File:Collaboration.png| 12px| Collaboration]]). You just need to type in who you want to converse with, a title and a message. Conversations can be between one or more people.<br />
<br />
You will receive a [[What_are_Notifications? |notification]] when there is update you haven’t seen.<br />
<br />
<br />
----<br />
<br />
[[File:Information.png|16px|info]] - Conversations can also be started from the Co-worker list or from next to the user profile picture when looking at a Co-worker.</div>
NeilF
https://wiki.hornbill.com/index.php?title=Conversations&diff=2809
Conversations
2014-10-13T13:15:10Z
<p>NeilF: </p>
<hr />
<div>[[File:Conversation.png]] '''Conversations'''<br />
<br />
Conversations are a way to discuss anything between [[What_are_Co-Workers? |Co-workers]], in a more informal way than [[What is a Workspace? | Workspaces]]. Whereas Workspaces help you collaborate over time, conversations are a quick and easy way to chat about something with any of your co-workers, regardless of the Workspaces that they may be a member of.<br />
<br />
Conversations are an option of the [[What_is_Collaboration? |Collaboration]] App ([[File:Collaboration.png| 12px| Collaboration]]). You just need to type in who you want to converse with, a title and a message. Conversations can be between one or more people.<br />
<br />
You will receive a [[What_are_Notifications? |notification]] when there is update you haven’t seen.<br />
<br />
----<br />
<br />
<br />
[[File:Information.png|16px|info]] - Conversations can also be started from the Co-worker list or from next to the user profile picture when looking at a Co-worker.</div>
NeilF
https://wiki.hornbill.com/index.php?title=Conversations&diff=2808
Conversations
2014-10-13T13:15:01Z
<p>NeilF: </p>
<hr />
<div>[[File:Conversation.png]] '''Conversations'''<br />
<br />
Conversations are a way to discuss anything between [[What_are_Co-Workers? |Co-workers]], in a more informal way than [[What is a Workspace? | Workspaces]]. Whereas Workspaces help you collaborate over time, conversations are a quick and easy way to chat about something with any of your co-workers, regardless of the Workspaces that they may be a member of.<br />
<br />
Conversations are an option of the [[What_is_Collaboration? |Collaboration]] App ([[File:Collaboration.png| 12px| Collaboration]]). You just need to type in who you want to converse with, a title and a message. Conversations can be between one or more people.<br />
<br />
You will receive a [[What_are_Notifications? |notification]] when there is update you haven’t seen.<br />
<br />
----<br />
<br />
[[File:Information.png|16px|info]] - Conversations can also be started from the Co-worker list or from next to the user profile picture when looking at a Co-worker.</div>
NeilF
https://wiki.hornbill.com/index.php?title=Activity_Streams&diff=2799
Activity Streams
2014-09-29T16:28:02Z
<p>NeilF: /* Video - Visibility of posts */</p>
<hr />
<div>Activity streams are the core [[What_is_Collaboration? |collaboration]] component that appears in many places throughout [[What_is_Hornbill? |Hornbill]]. Wherever you can see collaboration taking place, there is an activity stream at the heart of it.<br />
<br />
If you follow, or are a member of, something that has an activity stream, you will:-<br />
* Be able to take part in it, i.e. perform all of the actions below<br />
* Receive [[What_are_Notifications? |notifications]] of updates to that stream.<br />
<br />
All activity streams have the following features:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Communication-47.png| 16px]] [[What is a Post? | '''Post''']] || - start a discussion by writing a textual message<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Multimedia-14.png| 16px]] '''Share image''' || - like a Post, but include an image, from a local file or a web address<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Video - Multimedia-25.png| 16px]] '''Share video''' || - like a Post, but include a web address that points to a video on YouTube or Vimeo - you can view it within the post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Visibility.png| 16px]] '''Set visibility''' || - you can define who can see each post – its visibility – either all Co-workers (the default), or just members/followers<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Edition-37.png| 16px]] [[What_is_a_Comment%3F#Example |'''Comment''']] || - respond to a post - this can include an image or video, like a post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Question.png| 16px]] '''Ask a Question''' || - a special type of Post that others can Answer. Other [[What_are_Co-Workers? |Co-workers]] can vote on which one they think is best, and the original poster has a casting vote, which brings that answer to the top and marks it as the Poster's Choice<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Vote-23.png| 16px]] '''Like''' || - show your approval of a post or comment, and see who else liked it (you can also un-like)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Translate.png| 16px]] [[How_do_I_Translate_the_content_of_posts_and_comments%3F | '''Translate''']] || - You can translate a post or comment – either before you send it (if your language is different from the system default) or when you read it (if the post’s language is different from yours)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:App Action.png| 16px]] '''Perform app-specific actions''' || - If you have other apps installed (such as Service Manager), and you have the rights, you may have other actions available on posts, such as Raise Request<br />
|-<br />
| [[File:bullet.png | 6px]] [[What_are_mentions? |'''Mentions''']] || - You can highlight a co-worker in the text of a post or a comment.<br />
|}<br />
<br />
If you not a member or follower, you can still:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Poster.png| 16px]] || '''Look up poster''' || - click on whoever posted something, or where they posted it, to go to that person or place<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:News Feed.png| 16px]] || '''View full page''' || - click on a post’s timestamp to see that post and all its comments in a full page view<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Auto Scroll.png| 16px]] || '''Auto scroll''' || - if you want to see more, keep scrolling at the bottom, and more items will automatically appear<br />
|}<br />
<br />
<br />
Activity Streams appear in:-<br />
* Your [[What_is_a_News_Feed? |News Feed]]<br />
* Your [[Update_My_Profile|Buzz page]]<br />
* [[What_is_a_Workspace? |Workspaces]]<br />
* [[What_is_My_Library? |My Library]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Libraries? |Other Libraries]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Organisations? |Organisations]] (if you have [[What_is_Customer_Manager? | ''Customer Manager'']])<br />
<br />
== Example ==<br />
<br />
[[File:11a_v2._Liked_Annas_post.png| 500px|activity stream|center]]<br />
<br />
== Video - Visibility of posts in an activity stream ==<br />
<br />
{{#ev:youtube|iSneugWzhgQ#t=61|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Activity_Streams&diff=2798
Activity Streams
2014-09-29T16:27:27Z
<p>NeilF: </p>
<hr />
<div>Activity streams are the core [[What_is_Collaboration? |collaboration]] component that appears in many places throughout [[What_is_Hornbill? |Hornbill]]. Wherever you can see collaboration taking place, there is an activity stream at the heart of it.<br />
<br />
If you follow, or are a member of, something that has an activity stream, you will:-<br />
* Be able to take part in it, i.e. perform all of the actions below<br />
* Receive [[What_are_Notifications? |notifications]] of updates to that stream.<br />
<br />
All activity streams have the following features:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Communication-47.png| 16px]] [[What is a Post? | '''Post''']] || - start a discussion by writing a textual message<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Multimedia-14.png| 16px]] '''Share image''' || - like a Post, but include an image, from a local file or a web address<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Video - Multimedia-25.png| 16px]] '''Share video''' || - like a Post, but include a web address that points to a video on YouTube or Vimeo - you can view it within the post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Visibility.png| 16px]] '''Set visibility''' || - you can define who can see each post – its visibility – either all Co-workers (the default), or just members/followers<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Edition-37.png| 16px]] [[What_is_a_Comment%3F#Example |'''Comment''']] || - respond to a post - this can include an image or video, like a post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Question.png| 16px]] '''Ask a Question''' || - a special type of Post that others can Answer. Other [[What_are_Co-Workers? |Co-workers]] can vote on which one they think is best, and the original poster has a casting vote, which brings that answer to the top and marks it as the Poster's Choice<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Vote-23.png| 16px]] '''Like''' || - show your approval of a post or comment, and see who else liked it (you can also un-like)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Translate.png| 16px]] [[How_do_I_Translate_the_content_of_posts_and_comments%3F | '''Translate''']] || - You can translate a post or comment – either before you send it (if your language is different from the system default) or when you read it (if the post’s language is different from yours)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:App Action.png| 16px]] '''Perform app-specific actions''' || - If you have other apps installed (such as Service Manager), and you have the rights, you may have other actions available on posts, such as Raise Request<br />
|-<br />
| [[File:bullet.png | 6px]] [[What_are_mentions? |'''Mentions''']] || - You can highlight a co-worker in the text of a post or a comment.<br />
|}<br />
<br />
If you not a member or follower, you can still:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Poster.png| 16px]] || '''Look up poster''' || - click on whoever posted something, or where they posted it, to go to that person or place<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:News Feed.png| 16px]] || '''View full page''' || - click on a post’s timestamp to see that post and all its comments in a full page view<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Auto Scroll.png| 16px]] || '''Auto scroll''' || - if you want to see more, keep scrolling at the bottom, and more items will automatically appear<br />
|}<br />
<br />
<br />
Activity Streams appear in:-<br />
* Your [[What_is_a_News_Feed? |News Feed]]<br />
* Your [[Update_My_Profile|Buzz page]]<br />
* [[What_is_a_Workspace? |Workspaces]]<br />
* [[What_is_My_Library? |My Library]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Libraries? |Other Libraries]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Organisations? |Organisations]] (if you have [[What_is_Customer_Manager? | ''Customer Manager'']])<br />
<br />
== Example ==<br />
<br />
[[File:11a_v2._Liked_Annas_post.png| 500px|activity stream|center]]<br />
<br />
== Video - Visibility of posts ==<br />
<br />
{{#ev:youtube|iSneugWzhgQ#t=61|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Activity_Streams&diff=2797
Activity Streams
2014-09-29T16:26:51Z
<p>NeilF: </p>
<hr />
<div>Activity streams are the core [[What_is_Collaboration? |collaboration]] component that appears in many places throughout [[What_is_Hornbill? |Hornbill]]. Wherever you can see collaboration taking place, there is an activity stream at the heart of it.<br />
<br />
If you follow, or are a member of, something that has an activity stream, you will:-<br />
* Be able to take part in it, i.e. perform all of the actions below<br />
* Receive [[What_are_Notifications? |notifications]] of updates to that stream.<br />
<br />
All activity streams have the following features:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Communication-47.png| 16px]] [[What is a Post? | '''Post''']] || - start a discussion by writing a textual message<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Multimedia-14.png| 16px]] '''Share image''' || - like a Post, but include an image, from a local file or a web address<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Video - Multimedia-25.png| 16px]] '''Share video''' || - like a Post, but include a web address that points to a video on YouTube or Vimeo - you can view it within the post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Visibility.png| 16px]] '''Set visibility''' || - you can define who can see each post – its visibility – either all Co-workers (the default), or just members/followers<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Edition-37.png| 16px]] [[What_is_a_Comment%3F#Example |'''Comment''']] || - respond to a post - this can include an image or video, like a post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Question.png| 16px]] '''Ask a Question''' || - a special type of Post that others can Answer. Other [[What_are_Co-Workers? |Co-workers]] can vote on which one they think is best, and the original poster has a casting vote, which brings that answer to the top and marks it as the Poster's Choice<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Vote-23.png| 16px]] '''Like''' || - show your approval of a post or comment, and see who else liked it (you can also un-like)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Translate.png| 16px]] [[How_do_I_Translate_the_content_of_posts_and_comments%3F | '''Translate''']] || - You can translate a post or comment – either before you send it (if your language is different from the system default) or when you read it (if the post’s language is different from yours)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:App Action.png| 16px]] '''Perform app-specific actions''' || - If you have other apps installed (such as Service Manager), and you have the rights, you may have other actions available on posts, such as Raise Request<br />
|-<br />
| [[File:bullet.png | 6px]] [[What_are_mentions? |'''Mentions''']] || - You can highlight a co-worker in the text of a post or a comment.<br />
|}<br />
<br />
If you not a member or follower, you can still:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Poster.png| 16px]] || '''Look up poster''' || - click on whoever posted something, or where they posted it, to go to that person or place<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:News Feed.png| 16px]] || '''View full page''' || - click on a post’s timestamp to see that post and all its comments in a full page view<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Auto Scroll.png| 16px]] || '''Auto scroll''' || - if you want to see more, keep scrolling at the bottom, and more items will automatically appear<br />
|}<br />
<br />
<br />
Activity Streams appear in:-<br />
* Your [[What_is_a_News_Feed? |News Feed]]<br />
* Your [[Update_My_Profile|Buzz page]]<br />
* [[What_is_a_Workspace? |Workspaces]]<br />
* [[What_is_My_Library? |My Library]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Libraries? |Other Libraries]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Organisations? |Organisations]] (if you have [[What_is_Customer_Manager? | ''Customer Manager'']])<br />
<br />
== Example ==<br />
<br />
[[File:11a_v2._Liked_Annas_post.png| 500px|activity stream]|center]<br />
<br />
== Video - Visibility of posts ==<br />
<br />
{{#ev:youtube|iSneugWzhgQ#t=61|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Activity_Streams&diff=2796
Activity Streams
2014-09-29T16:26:21Z
<p>NeilF: </p>
<hr />
<div>Activity streams are the core [[What_is_Collaboration? |collaboration]] component that appears in many places throughout [[What_is_Hornbill? |Hornbill]]. Wherever you can see collaboration taking place, there is an activity stream at the heart of it.<br />
<br />
If you follow, or are a member of, something that has an activity stream, you will:-<br />
* Be able to take part in it, i.e. perform all of the actions below<br />
* Receive [[What_are_Notifications? |notifications]] of updates to that stream.<br />
<br />
All activity streams have the following features:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Communication-47.png| 16px]] [[What is a Post? | '''Post''']] || - start a discussion by writing a textual message<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Multimedia-14.png| 16px]] '''Share image''' || - like a Post, but include an image, from a local file or a web address<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Video - Multimedia-25.png| 16px]] '''Share video''' || - like a Post, but include a web address that points to a video on YouTube or Vimeo - you can view it within the post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Visibility.png| 16px]] '''Set visibility''' || - you can define who can see each post – its visibility – either all Co-workers (the default), or just members/followers<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Edition-37.png| 16px]] [[What_is_a_Comment%3F#Example |'''Comment''']] || - respond to a post - this can include an image or video, like a post<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Question.png| 16px]] '''Ask a Question''' || - a special type of Post that others can Answer. Other [[What_are_Co-Workers? |Co-workers]] can vote on which one they think is best, and the original poster has a casting vote, which brings that answer to the top and marks it as the Poster's Choice<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Vote-23.png| 16px]] '''Like''' || - show your approval of a post or comment, and see who else liked it (you can also un-like)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Translate.png| 16px]] [[How_do_I_Translate_the_content_of_posts_and_comments%3F | '''Translate''']] || - You can translate a post or comment – either before you send it (if your language is different from the system default) or when you read it (if the post’s language is different from yours)<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:App Action.png| 16px]] '''Perform app-specific actions''' || - If you have other apps installed (such as Service Manager), and you have the rights, you may have other actions available on posts, such as Raise Request<br />
|-<br />
| [[File:bullet.png | 6px]] [[What_are_mentions? |'''Mentions''']] || - You can highlight a co-worker in the text of a post or a comment.<br />
|}<br />
<br />
If you not a member or follower, you can still:<br />
{| <br />
| [[File:bullet.png | 6px]] [[File:Poster.png| 16px]] || '''Look up poster''' || - click on whoever posted something, or where they posted it, to go to that person or place<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:News Feed.png| 16px]] || '''View full page''' || - click on a post’s timestamp to see that post and all its comments in a full page view<br />
|-<br />
| [[File:bullet.png | 6px]] [[File:Auto Scroll.png| 16px]] || '''Auto scroll''' || - if you want to see more, keep scrolling at the bottom, and more items will automatically appear<br />
|}<br />
<br />
<br />
Activity Streams appear in:-<br />
* Your [[What_is_a_News_Feed? |News Feed]]<br />
* Your [[Update_My_Profile|Buzz page]]<br />
* [[What_is_a_Workspace? |Workspaces]]<br />
* [[What_is_My_Library? |My Library]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Libraries? |Other Libraries]] (if you have [[What_is_Document_Manager? |''Document Manager'']])<br />
* [[What_are_Organisations? |Organisations]] (if you have [[What_is_Customer_Manager? | ''Customer Manager'']])<br />
<br />
== Example ==<br />
<br />
[[File:11a_v2._Liked_Annas_post.png| 500px|activity stream]]<br />
<br />
== Video - Visibility of posts ==<br />
<br />
{{#ev:youtube|iSneugWzhgQ#t=61|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Request_Details_Form_Designer&diff=2784
Request Details Form Designer
2014-09-16T15:08:58Z
<p>NeilF: </p>
<hr />
<div>In [[What_is_Hornbill? |Hornbill]] it’s possible for you to modify data entry forms using a forms designer. As an Administrator , its possible to:-<br />
<br />
:# '''Add new''' fields with data validation<br />
:# '''Modify fields''' <br />
:# '''Hide fields''' <br />
:# '''Move fields''' <br />
:# '''Remove fields''' – A custom field can removed using the remove option. Standard fields can’t be removed but can be hidden<br />
<br />
<br />
----<br />
<br />
[[File:Information.png|16px|upgard]] - Amendments to fields are automatically available after an upgrade<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|CNQa9Q_lm10#t=98|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Supported_Languages&diff=2774
Supported Languages
2014-09-01T11:37:28Z
<p>NeilF: </p>
<hr />
<div>[[What_is_Hornbill? |Hornbill]] has the powerful capability of being able to translate both the fixed labels within the various applications and the text entries made by [[What_are_Co-Workers? |Co-workers]]. <br />
<br />
This function is powered by ''Goggle Translate'' © - or you can change label text yourself.<br />
<br />
<br />
----<br />
<br />
[[File:Information.png| 16px| Related info]] - [[How_do_I_Translate_the_content_of_posts_and_comments? |Translating text]] in Hornbill<br />
<br />
[[File:Information.png| 16px| Related info]] - [[How_can_I_setup_the_translations_of_the_labels_in_Hornbill? |Translating labels]] in Hornbill<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|9lYLmfjm5gk#t=32|500|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Column_Selector&diff=2773
Column Selector
2014-09-01T11:27:01Z
<p>NeilF: </p>
<hr />
<div>The [[What_is_the_Request_list? |request list]] provides a set of tools to enable you to efficiently process individual [[What_are_Requests? |requests]]. By default the list will show all requests assigned to you that not closed. Any requests that have a new update are highlighted in yellow in the list.<br />
<br />
To '''Assign''' – One of more requests maybe selected in the check box on the left which will add an assignment [[File:Assign.png |16px |assign]] to the toolbar. Select that and assign the selected requests to a team or an individual.<br />
<br />
To '''Add to a Board''' - One of more requests maybe selected in the check box on the left to add to a Board. Use [[File:Add_to_board.png|70px|Add to Board]] to add them.<br />
<br />
To '''Change the view''' – On the Request list tool bar select the Column manager [[File:Configure.png|16 px|configure]].Add or remove columns as needed to the displayed columns list. If you have small screen resolutions you can choose which columns to hide here. Revert option will change back to the defaults. <br />
{{#ev:youtube|wLs0NnUw0Bg|400|center}}<br />
<br />
Also if you hover over any individual request or reference number a popup summary will open. <br />
<br />
To '''Filter''' - On the request list toolbar there are number of ways to filter:-<br />
:# By type – Select which type of request (e.g. Incident, Change etc.) you are interested on or all.<br />
:# By assignment – Select me for calls assigned to me, or team. If you are a member of more than one [[What_are_teams? |team]] you will see a pick list of teams and an all option.<br />
:# By Custom filter – You can set up your own custom filters that can be nested and saved for reuse. Just select the filters and add new…<br />
<br />
To '''Search''' for a request - Using the Search box at the top of the screen, select requests and enter the text you are searching for. It will return results from all requests. You can use a wild card ‘*’ to the end of the search text or search for a string using double quotes (e.g. ”Search for “). Search will look at these fields:-<br />
::* Summary<br />
::* Description<br />
::* Status<br />
::* Reference #<br />
::* Request type<br />
<br />
To '''Sort''' - Select the column name in the request list you want to sort and click once. Click a second time and the sort order is reversed. Note - some columns are not able to be sorted like response and fix timers status.<br />
<br />
To '''Print''' – Select [[File:Print_export.png| 16px |print or export]] and then print. The existing request list will formatted and available to be printed. <br />
<br />
To '''Export''' – Select [[File:Print_export.png| 16px |print or export]] and then export. Specify which fields you need then export. The existing request list will placed in CSV file for you.<br />
<br />
== Video ==<br />
<br />
{{#ev:youtube|qPm_xtD94K8|400|center}}</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2772
Workspaces
2014-09-01T11:15:24Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2771
Workspaces
2014-09-01T11:15:09Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2770
Workspaces
2014-09-01T11:14:51Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates|center]]<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
:* [[How can I change owner, name or description of a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:Rename_workspace.png&diff=2759
File:Rename workspace.png
2014-09-01T11:05:19Z
<p>NeilF: NeilF uploaded a new version of &quot;File:Rename workspace.png&quot;: rename workspace</p>
<hr />
<div>Renaming workspaces</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:Rename_workspace.png&diff=2758
File:Rename workspace.png
2014-09-01T10:46:50Z
<p>NeilF: Renaming workspaces</p>
<hr />
<div>Renaming workspaces</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2742
Workspaces
2014-08-21T10:56:03Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates|center]]<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2741
Workspaces
2014-08-21T10:55:11Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=Workspaces&diff=2740
Workspaces
2014-08-21T10:54:56Z
<p>NeilF: </p>
<hr />
<div>[[File:Workspace.png]] '''Workspaces'''<br />
<br />
A Workspace is a place where you can connect a group of [[What_are_Co-Workers? | co-workers]] together to [[What_is_Collaboration?| collaborate]] around a common topic. (More on [[What are workspaces for? | what workspaces are for]].) Workspaces are made up of [[What_is_a_Post? |posts]] in an [[What_is_an_Activity_Stream? | activity stream]]. You can set up a workspace about any relevant theme you need to share with others in your organisation. <br />
<br />
Once you have created a workspace, you have become its owner and you can then manage it. This includes the ability to add or remove members, decide whether it’s open or closed ([[Workspace Types |what's the difference?]]), and delete it.<br />
<br />
Workspaces can also be:-<br />
<br />
:* Translated into a variety of languages if needed<br />
:* Places to share photos, videos, documents or links<br />
:* Somewhere to get answers to questions when you choose ‘Ask a Question’ rather than post. Other Co-workers can post answers and vote on the best one. You can choose the best answer for you and these answers are then available to help others in the future <br />
<br />
When you are a member of a workspace, updates can be seen in your [[What_is_a_News_Feed? |News Feed]] and you will receive [[What_are_Notifications? |notifications]] when these happen. When you go to a workspace that has an update you can identify the posts that has changed by the blue bar to the right of the post.<br />
[[File:Workspace_updates.png|500px|workspace updates]]<br />
Depending on which sort order you have selected the post you see will either be the one most recently created ... or the one that has been most recently commented on.<br />
<br />
<br />
----<br />
[[File:Information.png| 16px| Related Information]] Here are some more answers for Workspaces which you may find useful:-<br />
<br />
:* [[What can I do in a workspace?]]<br />
<br />
:* [[Why should I join a workspace? | What does joining a workspace do for me?]]<br />
<br />
:* [[Joining workspaces | How do I join a workspace?]]<br />
<br />
:* [[How do I create a workspace?]]<br />
<br />
:* [[Why can I sometimes not post in a workspace?]]<br />
<br />
:* [[Why can’t I see some workspaces?]]<br />
<br />
:* [[How can I tell who owns a workspace?]]<br />
<br />
== Example ==<br />
[[File:10_v2._Sales_Workspace.png|500px|example of workspace]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=File:Workspace_updates.png&diff=2739
File:Workspace updates.png
2014-08-21T10:53:36Z
<p>NeilF: workspace updates</p>
<hr />
<div>workspace updates</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=2737
What are Notifications?
2014-08-19T14:11:59Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[What_is_a_News_Feed? |Newsfeed]] and then review each workspace you are member of for any notifications<br />
:# Select[[File:Notification.png|16px|bell]] on the Control bar and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=2736
What are Notifications?
2014-08-19T14:11:40Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[What_is_a_News_Feed? |Newsfeed]] and then review each workspace you are member of for any notifications<br />
:# Select[[File:Notification.png|16px|bell]] on the Control bar and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=2735
What are Notifications?
2014-08-19T14:10:14Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select [[What_is_a_News_Feed? |Newsfeed]] and then review each workspace you are member of for any notifications<br />
:# Select the notifications bell and review any remaining notifications from other [[What_are_Co-Workers? |co-workers]] buzz, [[What_are_Activities? |activities]] or [[What_are_Requests? |requests]] (if you are using [[What_is_Service_Manager? |Service Manager]])<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF
https://wiki.hornbill.com/index.php?title=What_are_Notifications%3F&diff=2734
What are Notifications?
2014-08-19T14:02:58Z
<p>NeilF: </p>
<hr />
<div>[[File:Notification.png]] '''Notifications'''<br />
<br />
Notifications are a way of keeping touch with updates within [[What_is_Hornbill? |Hornbill]] that you are interested in. These include changes to [[What_is_a_Workspace? |Workspaces]] that you have joined, posts and comments on the Buzz page of people yiou are following, Conversations you are in, or tasks you have been assigned by a [[What_is_workflow? |workflow]] in an automated business process. You can review your notifications by selecting [[File:Notification.png|16px|bell]] on the [[What_is_the_Control_bar? |Control bar]].<br />
<br />
One good way to review your notifications is to:-<br />
:# Select Newsfeed and then review each workspace you are member of for any nofications<br />
:# Select the notifications bell and review any remaining notifications from other co-workers buzz, activities or requests (if you are using Service Manager)<br />
<br />
You can clear all notifications without reviewing them using the 'Dismiss All' option at the top of the notifications list.<br />
<br />
<br />
----<br />
[[File:Information.png|16px|information]] - [[How_do_I_get_Desktop_Notifications | How do I get Desktop Notifications?]]</div>
NeilF